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Any person who has purchased and holds a valid ticket for Rock the Park Music Festival is eligible to claim a refund.

Only the person that purchased the tickets will be able to claim the refund.

The window in which to claim your refund is open now.

The window will close at midnight on 30th September 2022. Any claims made after this date will not be processed.

Please read carefully. The process to claim a refund is different depending on how you purchased your tickets.

  • Only the person who purchased the ticket is eligible to claim a refund.

  • Refunds will be processed within 30 working days of receiving claim. Please do not contact us to try and chase up your refund.

  • If you have not received your refund within 30 working days, contact us.

  • Orders can only be refunded into the bank account used to purchase the tickets. Rock the Park have no access to change any bank/card details. If your bank/card details have changed, please contact your bank to retrieve your refund from the account.

  • Please ensure all details are correct before sending, wrong details will result in your refund being unable to be processed.

  • If you would only like to refund part of your order please make it clear in your email which tickets you would like refunding.

Click the option that applies to you:

Write in an email the following:

Order Number

Name of person who booked the tickets

Last 4 digits of card / account number used to

purchase tickets

(not necessary if paid via paypal)

and send it to:

refunds@rockthepark.co.uk

This email address is no-reply and we will not be able to process or respond to any errors or mistakes.

Please do not include screenshots or any other attachments to the email. Details must be written in text format in order for the system to detect your orders.

Failure to follow the instructions above will result in your refund being unable to be processed.

EXAMPLE:

to: refunds@rockthepark.co.uk

subject: Refund

#1234567890

John Doe

1234

Write in an email and send the following:

Order Number

Name of person who booked the tickets

Date of transaction

Amount Paid

Tickets Purchased

Proof of purchase

(screenshot of transaction or statement)

Bank Details (to send refund too) 

- Name on Account

- Sort Code 

- Account Number

and send it to:

tickets@rockthepark.co.uk

This email address is no-reply and we will not be able to process or respond to any errors or mistakes.

Details must be written in text format in order for the system to detect your orders.

Failure to follow the instructions above will result in your refund being unable to be processed.

EXAMPLE:

to: tickets@rockthepark.co.uk

subject: Refund

1234567890

John Doe

20/02/2022

£123.45

3 x Friday VIP tickets

John Doe

01-23-45

12345678

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